Frequently Asked Questions
What forms of payment are accepted?
You can pay with a credit or debit card. Unfortunately, neither Care Credit not HSA accounts can be used to pay for memberships. However, you can use these form of payments to pay for any additional discounted treatments.
How will I know if my account is activated?
You will receive an email from our membership plan administrator, AmplePlans. You will need to confirm your account through this membership. This will enable you to access your account information through your membership portal at ampleplans.com
When can I start using my membership?
Your membership benefits will start right away….there are no waiting periods.
How can I use my Member Exclusive discount for restorative, elective or cosmetic treatment?
Absolutely! Simply schedule an appointment with our office and be sure to tell us you’re a member. When you arrive, we’ll make sure your membership is “current” and you will be eligible for instant savings off our regular fees.
How do I know if I need the Perio Membership?
If you’re a current patient, please contact us to confirm you’re on Perio Maintenance. If you are a new patient, we will make a recommendation after your initial exam. You may sign up for the membership plan after you see the dentist and your care for the day will still be covered.
What happens if I miss an appointment?
It will be your responsibility to reschedule. Please see our office policy regarding no-shows and last minute cancellations.
Can I add members to my account?
Absolutely, just log back into your account through ampleplans.com and click “add a member”
Can I transfer my membership to another dentist?
No, your membership is with Fountainhead Dentistry and cannot be transferred
How can I check on the status of my account?
Just log back into your account through ampleplans.com and where you can access your current account status.
Can I change or update my billing information?
Just log back into your account through ampleplans.com and where you can update your billing information.
How do I cancel my membership?
Just log back into your account through ampleplans.com and where you can cancel your membership. However, if you do not pay for your full membership you will be responsible for the retail cost of your care and will not receive discounts on treatments.
If I cancel, can I get a refund on my membership?
No. Outside of the 30 day cancellation period refunds cannot be provided for dues paid, including failure to schedule or maintain appointments
How much do I pay to sign up for my membership?
You may pay for your membership in full at the time of sign up. Or if you choose the monthly payment option, you will pay the first three months up front. Then, the monthly payments will be charged to your credit card beginning in month 4.
Can I prepay my membership fees?
You are welcome to pay for your membership plan in a single annual payment. We will give you a 3% savings for paying up front.
What information is required for me to sign up for my club membership?
You will simple need to enter your name, phone number, email address, birthdate, and payment information. If you sign additional members up to your account, you will need to enter their names and birthdates.